We Care Claims Management Inc
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Anonymous
Las Vegas, Nevada
We Care Claims Management is worthless! I wonder if anyone actually works there.....
My husband and I moved to our new home in August 2013. We used "All My Sons" for the moving company. The moving company was great and took care of our needs. They did accidentally rub up against one of the walls while moving our washing machine causing a large dent in the wall, but the corner that they had to turn was so tight and they tried so hard to be careful, so it was understandable. They ensured that they would take care of the damage to the wall, they gave us their managers phone number and he would help us with the claims process to get the wall fixed as soon as possible. Mind you, this wall was in our old home, not our new home, so the owner of the property was expecting this to be fixed by them. My husband called the manager, who was very nice and apologized for the damage, and he gave us the claims department (We Care Claims Management) phone number and our reference number. The first bad sign from this company was when my husband called them to leave a message, they did not have an official voicemail. It just said "Leave a message after the tone", no company name, nothing. He thought he dialed the wrong number, but no, it was the right number. How professional is that!!!?? He left a message and no one returned his call. He had to call them again two days later and reem them for not calling him back and their lame excuse was "we did not receive a voicemail from you." We then proceeded to file the claim over the phone with an actual person this time and they took down our information and said that we will get a paper packet in the mail with 5-7 days. It needs to be filled out and mailed back to them. We filled the packet out, had it notarized, like they requested on the packet (which was a pain and costs money), we even included pictures of the damage and a hand written statement asking that they contact the property owner to deal with him, as we are not living on the property anymore. We then mailed the packet to them. Here it is almost 3 months later and we got a call from our old landlord asking about the wall being fixed. No one has contacted him and they have not even attempted to reach out to anyone in regards to the damage that needs to be repaired. My husband and I are furious with "We Care Claims Management". We followed the exact steps as they requested, and have heard nothing back. "We Care" for a company name is a crock of ***, they clearly dont care and obviously are not stepping up to taking care of their customers. I really think that they are flaking, that they dont want to pay the money....and honestly I am wondering if anyone even actually works there. It is impossible to get a hold of someone and they do not have a professional/appropriate voicemail set up so customers can determine who they are. Worst service ever!! My husband and I are still trying to get a hold of someone to get off of their *** and get this damage fixed, so our old landlord will stop harrasing us over something that is now out of our control.
Anonymous
Boston, Massachusetts
We Care Claims Management- DO NOT USE
During a move from Virginia to Vermont, we had several pieces of valuable furniture destroyed. The company we used was insured by We Care Claims Management, and they assured us before the move that any damage would be covered. We submitted a claim promptly after the move. TWO months later and after many phone calls they refused to cover the damage stating improper packaging by us! One particular item was a brand new marble cheese platter that was still in its original package (styrofoam and all!) After the move it was clear that something large was dropped right on top of box as the cheese platter was shattered to pieces and there was a gaping whole in the box. Do not use this company!!! Nor the moving company All My Sons !!! They are awful!!!
Loss:
$500
Anonymous
Houston, Texas
Insulting
I had home furnishings stored at All My Sons in Boise, Id. When I had the furnishings delivered, the kitchen furnishings, worth several thousand dollars, were missing. After calling All My Sons, they transferred me to We Care Claims. It took them 3 weeks to get the claim form to me. Sent it in. I called several times to check on the status of the claim. I was told it was being reviewed. Finally after 3 months of calling, I got a letter telling me the claim was valid and they would compensate me $30.00. All My Sons and We Care are to be avoided!
Loss:
$2000
Nhi Ppy
Clermont, Florida
Bad experience Consumer Beware
Consumers using All my sons moving , they use We Care Management ,Inc for their insurances claims ,which the name is a joke within itself. Should be We Don't Care. I did as instructed when an $200 picture was broken due to falling off the back of moving truck. After several months finally I received a letter stating if I would not say anything they would give me $20 lol . They will make you jump hoops making you want to give up. If you try calling expect a non CARING individual to answer your call. I hope this alerts other consumers looking to use someone who uses WE Care Management.
Loss:
$200
Anonymous
Saint Louis, Missouri
All My Sons Moving and Storage and WeCare Claims - Don't Use Them
I paid All My Sons Moving and Storage of Louisville, KY several thousand dollars to move my home from Louisville, KY to St. Louis, MO. I was promised a truck large enough for my move and that it would arrive at 8:00a.m. on my moving day. The truck did not show up until 4:00p.m. The truck was too small for my items and the move was extended to the following morning with a second truck. My items were to be stored in All My Sons storage facility in Louisville, KY and delivered to me 3 weeks later in St. Louis. When they arrived in St. Louis several items did not make it back onto the trucks and some were damaged. I filed a claim for the missing and damaged items and was not compensated enough for them and had to wait 3 months to get a measly $200. One of the damaged items was an antique cedar chest I inherited from my grandmother. All four legs on that piece were broken. Three months later (November), I discovered that the plastic tote with my 82 year old mother's winter coats and her holiday (good) silverware set was missing as well. I called All My Sons and they referred me back to WeCare Claims (WeCare. Really?) who quickly informed me that I could not file a second claim and my loss was my loss. My question is how does your stuff go from your home onto an All My Sons moving truck, from the truck into a vault, back on to the truck and disappear in thin air? And, the customer takes the loss? I am not going to get anywhere with being compensated for my hard earned possessions that All My Sons have stolen from me so I will do what I can via my Facebook page, YouTube, Email to my friends and family (a lot of whom live in Kentucky) and the Better Business Bureau to let people know how I've been treated by All My Sons Moving and Storage and their claims service.
1 comment
rita m Qpt
Somerville, Massachusetts
Damaged my furniture,no recompense
WE CARE CLAIMS MANAGEMENT INC who works with ALL MY SONS MOVING (nationwide)is giving me a very hard time about reimbursement for damage done to a beautiful antique mirror and my door and door jam during a move. They re attached this mirror in such a way that it fell and shattered and broke part of the wood frame. The van was driving away when this happened after I initialed the insurance waiver. However, no where in the waiver does it recuse them from d this kind of damage Some one called me I have tried to return the call 4 times, kept on hold for 20 minutes each time
9 comments
Guest-753789
yea i cant get my claim either they now dont even answer
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My wife also suffered severe damages to her mom's antique furniture. Movers from All My Sons placed our daughter's furniture on the cement, severely scratching the furniture. To add to the level of unprofessionalism, they severely damaged our floor, door pane, and totally destroyed the bedposts to our bed.